AI-generated video

Run your hotel in perfect sync. An AI concierge your guests already know how to use -
and a real person one tap away, always.

Voice, WhatsApp, or a feature-rich web app - in their language, on top of the property system you already run.

Explore AI Concierge ↓

The AI concierge your guests already know how to use.

Nothing to download and nothing to learn. Guests scan the code by the bed and get your own feature-rich web app - menus they can browse, pictures, buttons, a live view of what they asked for. Prefer to just message? The same concierge answers on WhatsApp. Prefer to talk? It picks up the phone.

Feature-rich web app WhatsApp Voice notes Voice call

No app to install and nothing to plug in. A card by the bed with a code on it, or your WhatsApp number. That is the whole setup, for every guest.

AI-generated video
Scan, ask, done

A guest scans the card by the bed, asks out loud, and the request is already on its way to your team.

A closer look.

Six things it does for your guests. Pick any one.

A guest can ring it and just talk, the way they would talk to your front desk. They can cut in halfway through and it keeps up. No menus, no “press one”, no hold music.

Behind the code by the bed is a feature-rich web app carrying your brand - menus with pictures, your spa hours, your services, and a live view of everything they have asked for. Guests who would rather stay in WhatsApp can, and get the same concierge either way.

Most Indian languages, and the international ones your guests travel with. A guest can start in Marathi, drop into English for a dish name and carry straight on. Your team read it in the language they work in, so nobody is hunting for a colleague who speaks their language.

Everything it tells a guest comes from what you have given it about your hotel. If it does not know, it says so and offers a colleague - it will never invent your check-out time or promise a late one.

Dish by dish, with prices, in the guest’s language. Same for your spa, your pool hours and your airport transfer. They choose, and the order reaches your kitchen without anybody relaying it.

Changing their mind updates the job your team already has - it does not send a second, contradictory one up to the floor. Guests can also ask where it has got to, or cancel, in the same breath.

AI-generated video
It listens, then it answers

A real conversation, not a menu. He asks for towels, and a housekeeper is at the door with them.

Hotel WhatsApp Business
Official number • Voice notes accepted
दोन टॉवेल पाठवाल का? आणि आजच्या dinner चा menu पण सांगा.
नक्कीच. तुमचे टॉवेल पाठवत आहोत, आणि हा आहे आजचा डिनर मेनू.

● Guest wrote in Marathi and English · housekeeping reads it in Hindi

Mid-sentence switch

“Bhaiya, do bottle paani aur extra towels room 204 mein bhej dijiye.”

✓ 2 water bottles + 2 towels → Room 204
AI-generated video
Grounded answers

When the answer is not in what you gave it, it does not guess. It puts the guest through to a person.

AI-generated video
In-room dining

He orders by talking. The kitchen sees it straight away, and it is at his door without anybody relaying it.

Edit in place
Actually make that three towels.
Updated - three bath towels to Room 408. Nothing else has changed.

One request, edited. Housekeeping does not receive a second, conflicting task.

Their language. And your team’s.

Guests talk or type in the language they are comfortable in. Your team reads every request in theirs.

Ready for your guests
  • मराठीMarathi
  • हिन्दीHindi
  • EnglishEnglish
  • தமிழ்Tamil
  • తెలుగుTelugu
  • ಕನ್ನಡKannada
  • മലയാളംMalayalam
  • ગુજરાતીGujarati
  • বাংলাBengali
  • ਪੰਜਾਬੀPunjabi
Also understood, switched on for your hotel
UrduArabicFrenchGermanSpanishRussianJapaneseand many more
One request, three languages
Guest · Marathi

खोली 305 मध्ये दोन टॉवेल पाठवू शकाल का?

Concierge · replies in Marathi

नक्कीच, आत्ताच पाठवत आहोत.

Housekeeping · reads it in Hindi

कमरा 305 · दो तौलिये

Front desk · reads it in English

Room 305 · 2 towels

Guests can switch language mid-sentence, or mix Marathi, Hindi and English the way people really speak. Each colleague sees the request in the language they chose.

And when they want a person, they get a person.

The first question every hotelier asks about AI on the phone, answered in four steps.

  1. They ask for a person

    The concierge doesn’t argue and doesn’t loop. It checks that this is really what the guest wants before it rings anybody.

  2. It finds who is on shift

    Someone at the front desk, on shift right now, on a phone that can actually ring. If nobody fits, the guest is told plainly instead of being put through to silence.

  3. That person’s phone rings

    Not a department and not a queue - a named colleague, with their role shown to the guest. If they miss it, the next person is offered the call.

  4. Your team takes over

    The concierge steps out once a colleague is on the line. No third party listening in, no robotic summary read out to the guest.

It never interrupts a colleague on a guess - the guest has to ask, and somebody has to actually be there.

Before & after SuperHospitality

What changes on the floor when a request stops being a phone call somebody has to remember.

What it is worth to your hotel.

Where the AI concierge pays for itself, without a spreadsheet.

The phone is picked up every time, even in the check-in rush, so no guest is left on hold.

Guests use WhatsApp or open a web page from a code by the bed. There is nothing for you to build or for them to download.

Guests are served in their own language and your team reads every request in theirs.

Routine requests go straight to the right team, so reception stops being a switchboard.

The concierge takes the routine, and hands the guest to a colleague whenever they ask.

Front desk

Nobody on hold, even at the busiest hour

What you leave behind
  • Calls ringing out during check-in
  • An extra person just to cover the phone overnight
What you gain
  • Every guest answered first time
  • A desk that can give its full attention to the guest in front of it
Guest channels

A feature-rich guest app without building one

What you leave behind
  • Building and maintaining your own app
  • Printed room directories that go out of date
What you gain
  • Menus, services and requests in one place
  • Changes live the moment you make them
Languages

Serve every guest without hiring for languages

What you leave behind
  • Hunting for a colleague who speaks the guest’s language
  • Misunderstood requests that have to be redone
What you gain
  • Guests at ease in their own language
  • A team that works in the language it is comfortable in
Front of house

Reception back to welcoming guests

What you leave behind
  • Passing messages between guests and departments
  • Requests lost between a call and a note
What you gain
  • Requests that reach the right team on their own
  • More time for the guests standing at the desk
Guest relationship

Automation that never gets in the way of a person

What you leave behind
  • Guests stuck talking to a machine
  • Staff interrupted for things that did not need them
What you gain
  • Your team saved for the moments that matter
  • Guests who always know a person is there

Reach the person who is actually there.

A wall phone rings a place, not a person. A walkie-talkie wakes up a corridor. A staff WhatsApp group leaves no record and never switches off. Ask for housekeeping instead, and it rings whoever is actually on shift.

Nobody gets two calls at once. If someone is already on the line we ring the next person instead, so a guest is never handed to a phone that is engaged.

AI-generated video
On shift right now

The guest sees who is on shift and taps a name. That phone rings - not a desk, not a queue.

A closer look.

Five things that make this work in a hotel rather than an office.

Ask for a team rather than a name. It finds someone on shift and free, and rings their phone straight away.

You decide, rather than everyone being able to ring everyone. Front of house, housekeeping, maintenance and management each get their own reach.

For a VIP arrival or something going wrong, bring several people onto the same line at once. Switched off until you ask for it, so it is never a surprise.

Alerts go to the phones that need them and nowhere else. Nothing is announced down a guest corridor at midnight, and nobody gets buzzed on their day off.

A call that goes unanswered moves on to the next person quickly rather than ringing out. We know who is already talking, so the caller never finds out the hard way.

AI-generated video
Calling a role

The guest asks for the front desk. Whoever is on shift and free picks up, on their own phone.

Reach settings
Front desk → all departments Housekeeping → front desk, supervisor Maintenance → front desk, supervisor Management → all departments

On-ground staff receive calls and requests; they do not open calls themselves. That keeps the floor focused on the work rather than on the phone.

AI-generated video
Group call

“I need four people in the Grand Ballroom.” One call, and the team is on its way.

AI-generated video
Targeted push

Instead of every phone at the desk ringing, the job lands quietly on the one phone on shift for it.

Call invitation

Never left ringing

If nobody picks up, the call moves on to the next available person. Anyone already on a line is skipped entirely.

Before & after SuperHospitality

What replaces the radio, the wall phone and ringing round the building.

What it is worth to your hotel.

Intercom moves your hotel’s phones into software. Here is what that removes.

Everything runs on the phones your team already carry. There is nothing to wire, charge or repair.

Guests call your team from their own phone, through the web app, over the Wi-Fi they are already on.

Calls ring one phone instead of broadcasting over a radio, so nothing is heard outside guest doors.

See who is on shift and free to talk, and call them in one tap.

Equipment

Software on the phones you already have

What you leave behind
  • Walkie-talkies, chargers and repairs
  • Wall sets, cabling and a phone contract
What you gain
  • One app on the phones your team already use
  • Nothing new to buy as the team grows
Guest calls

Every guest phone becomes your in-room phone

What you leave behind
  • Handsets in every room
  • Guests getting out of bed to reach the desk
What you gain
  • A call to a named person from wherever the guest is
  • No room-phone upkeep at all
Guest experience

Operations that guests never overhear

What you leave behind
  • Radio chatter outside guest rooms
  • Everyone on the channel hearing every message
What you gain
  • Calm, quiet floors
  • Messages that reach only the person they are for
Team time

No more ringing round the building

What you leave behind
  • Trying extension after extension
  • Guessing who is on shift
What you gain
  • The right person reached the first time
  • Knowing whether a call was answered

Every request has an owner and a deadline.

Two timers start the moment a guest asks for something. The first is simply has someone picked this up. The second is is it done. Both are on the screen of the person who owns it, and both are counted by us - not by the clock on somebody’s phone.

  • On time
  • Running late
  • Overdue

Sensible deadlines out of the box, yours to change. A drink is not a blocked drain, so each kind of request gets its own target - and every one of them turns amber before it turns red.

Picked up in 03:42
Done in 06:18
Each team gets its own deadline - set them to match your hotel
Team Expected turnaround
Front desk Fastest - the guest is usually waiting
Room service Quick - food does not improve with time
Concierge Short
Housekeeping Comfortable
Maintenance Longest - a real repair takes a real while

When something runs late, it goes up the chain.

Each step up brings one more person into the picture. Nobody is taken off the job and no second copy of the request appears - the person who had it still has it, and now their manager can see it too.

Where every request starts. It goes to someone in the right team who is on shift and has the least on - and if that room already has a job open, to whoever is already looking after it.

The first person brought in if the deadline passes. They can see the job and chase it, and you decide how much grace to allow before this happens.

Brought in next. The person who had the job still has it - nothing is handed off and nothing is duplicated. Both of them get told, on their phone and on the dashboard.

More than one person sits at this step, so a manager on leave never stalls the chain. Whoever is free picks it up.

The last step, so nothing can quietly run out of people to tell. A guest can also start this themselves - if we say a job is done and they disagree, tapping “Need help” sends it straight up.

Picked up
Picked up in 04:10
Done in 26:30

● PRIYA S. · HOUSEKEEPING · ROOM 512

Running late
Picked up inMet
Done in05:40

● NOT LONG LEFT · SUPERVISOR ABOUT TO BE TOLD

Overdue → manager told
WHO CAN SEE THIS JOB
Priya S. · housekeeping · still hers
+ Housekeeping supervisor · ran late
+ Head of housekeeping · ran late

Each person appears once. Anyone who goes off shift drops off the list on their own.

Whoever is free
  • Rahul M.Duty manager · quieter right nowTOLD
  • Front deskBusier right nowSKIPPED

Whoever has the least on their plate gets told first.

The guest can push back
Your request is marked resolved. All good, or do you still need help?
Need help

It goes straight up the chain. A guest should not have to hunt down a manager to be taken seriously.

A closer look.

How the work actually gets shared out, and how you know it happened.

If a guest asks for something else, it goes to whoever helped them last. They already know the room, the guest and what they just took up there.

Jobs go to whoever is on shift in the right team with the least on their plate. Nobody gets buried while a colleague coasts, and two people tapping at once can never end up on the same job.

Your team scan a code to start their shift, and it closes itself if they forget. If your front desk ever has nobody on it, you get an email - we would rather tell you than let a guest find out.

Every hand a job passed through, with a name, a time and a reason. “Nobody told me” stops being an answer at your morning meeting.

Basement laundry, service lift, stairwell - every hotel has them. Your team can still start and finish a job with no signal, and it catches up the moment they walk back into coverage.

Room 512
ALREADY OPEN FOR THIS ROOM
Towels and an iron - Priya S.
Just asked: an extra pillow → also Priya S.

One trip instead of two, and the guest sees the same face.

Housekeeping · on shift
  • Priya S.One job onGETS IT
  • Meena R.Three jobs onBUSIER
  • Sunil P.Off shiftNOT ASKED
Nobody on the desk

Nobody is on the front desk at Lakeside Retreat right now.

Emailed to you · checked again shortly · we will not spam you about it

THE WHOLE STORY
14:28 - guest asked on a voice call
14:28 - went to Priya S., who had the least on
14:29 - Priya picked it up
14:52 - ran late, so her supervisor was told
14:58 - delivered and closed
No signal

Marked done · waiting to send

Held on their phone, and sent the moment they have signal again.

Before & after SuperHospitality

What changes when every request has a deadline, an owner, and a manager who hears about it in time.

What it is worth to your hotel.

What deadlines, fair routing and timely escalation give back to your team.

Every request has a deadline and a manager hears about anything running late, so very little is forgotten.

New work goes to whoever has the least on, instead of the same few people.

Supervisors and managers are brought in only when something is late, not for every request.

Every request carries names and times from start to finish.

Staff can still mark jobs as started or done in the basement or the service lift. It all catches up when the signal returns.

Service

The request a guest asked for is the request they get

What you leave behind
  • Requests remembered by whoever took the call
  • Finding out at checkout that something never happened
What you gain
  • Every request tracked from ask to done
  • Late jobs caught while they can still be fixed
Team

A fairer shift for everyone on it

What you leave behind
  • The same people carrying the whole shift
  • Work piling up while others are free
What you gain
  • Requests spread across the team
  • The same person handling a room’s repeat requests
Management

Your managers’ time spent where it counts

What you leave behind
  • Chasing every job by phone
  • Hearing about problems from the guest
What you gain
  • A tap on the shoulder only when it is needed
  • Problems handled before they reach the guest
Accountability

Answers instead of arguments

What you leave behind
  • “I thought you had it”
  • Piecing together what happened after a complaint
What you gain
  • A timeline for every request
  • Facts to train and recognise your team with
On the floor

Updates that do not wait for a signal

What you leave behind
  • Walking back upstairs just to update a job
  • Jobs left open because the phone had no signal
What you gain
  • Updates made on the spot
  • An accurate picture, even from dead zones

Intelligence that reads your hotel for you.

Stays, calls and reviews are read as they happen. What needs a person is flagged straight away, and the rest arrives in a brief.

During the stay

Spot the stay that is going wrong

Throughout the stay it keeps an eye on how each guest’s requests are going and what they have said, and flags the ones who need a person.

After every call

Every call, in a sentence or two

When a guest’s call with the AI concierge ends, a short summary of what they asked for and what happened appears in their chat, so your team can catch up at a glance.

Voice call · Room 408 · 2 min 14 s

The guest asked for two extra bath towels and an iron. A request was raised for housekeeping.

Summarised by the AI concierge
Google reviews

Every review read, replies drafted

Sorted by how the guest felt and what they mention, with staff names picked out. You choose a reply and a person sends it.

In your inbox

A brief daily, weekly or monthly

The period just gone on one page: requests, time taken, stays flagged and how each team did.

Reports

Reports you can take away

A full Excel report by email on a schedule, and downloads from your dashboard as Excel, CSV or JSON.

Stay Intelligence

Not every guest will tell you. Some simply go quiet.

  • It notices where the stay has not gone to plan - anything that ran late or had to go up the chain while they are still staying with you.
  • It reads what the guest actually said during this stay, and asks one question: does this person need a human right now?
  • If they do, it gets in first - offering the guest a real person, flagging it on your dashboard, and nudging the team most likely to fix it.

We read the stay, not the person. Only while they are with you. We build no profile, keep no history between visits, and forget the whole thing at checkout.

Watching Needs attention Guest asked for help

Room 214 · second night of three. A repair went overdue and had to go up the chain. The guest was chatting an hour ago and has now gone quiet.

We’re here to help. Tap to connect with our hotel team.

This is a read on what has already happened, not a guess about the future. It speaks up once - a guest is never asked twice about the same thing.

Reviews, read and answered.

Every new Google review is read for you, sorted by what needs doing, and handed back with three replies to choose from.

Briefs daily, weekly and monthly.

Each one covers the period just gone and arrives at the time you choose, behind a link that expires.

Covers yesterday · in your inbox every morning at the time you set

142Requests
94%On time
18 minAverage time taken
3Ran late

With the week so far, day by day, so a slow Tuesday stands out.

Covers last Monday to Sunday · on the weekday you pick

968Requests
92%On time
21 minAverage time taken
11Ran late

With the trend across the week, so you can see which days carried the load.

Covers last month · on the 1st of every month

4,120Requests
93%On time
20 minAverage time taken
47Ran late

With the trend across the month, ready for the owners’ meeting.

In every brief
stays flagged busy hours each department each person attendance
The email holds a link that expires, not the numbers themselves. If it gets forwarded, your figures do not travel with it.
Scheduled report

A full spreadsheet, by email

Daily, weekly or monthly, a separate email brings an Excel report: busy hours, weekdays against weekends, each department, each person’s time taken, and every request line by line.

Your dashboard

Your numbers, whenever you want them

Trends, busy times and how each team is doing, live. Download it as Excel, CSV or JSON, or save a comparison as an image.

.xlsx .csv .json .png

Before & after SuperHospitality

What changes when bad stays are caught before the review, and praise actually reaches the person who earned it.

What it is worth to your hotel.

Reading every stay and every review, turned into things you can act on.

When a stay is not going to plan, you hear about it while the guest is still with you.

Multiple drafts are ready for every review. Someone picks one and presses send.

Reviews are sorted by what they are about, so repeat issues such as air conditioning or Wi-Fi stand out.

Staff that guests mention by name are picked out, with what was said about them.

A short brief lands in your inbox daily, weekly or monthly, showing how the period went for every team.

Guest recovery

Put it right before they check out

What you leave behind
  • Finding out from a public review
  • Apologies that come too late to matter
What you gain
  • A chance to recover the stay
  • Guests who leave feeling looked after
Reputation

Every review answered, in your hotel’s voice

What you leave behind
  • Reviews left unanswered for weeks
  • Senior staff writing every reply from scratch
What you gain
  • Replies that go out while the review is fresh
  • A consistent tone across every reply
Priorities

Spend on the fixes guests actually notice

What you leave behind
  • Guessing what guests care about
  • Reading every review to spot a pattern
What you gain
  • The issues that keep coming up, in plain view
  • Clear priorities for maintenance and training
People

Praise that reaches the person it was for

What you leave behind
  • Compliments lost inside reviews
  • Recognition based on guesswork
What you gain
  • A record of who guests remember
  • Easy moments to say thank you
Reporting

The morning report writes itself

What you leave behind
  • Pulling numbers together by hand
  • Meetings spent working out what happened yesterday
What you gain
  • Yesterday on one page
  • The day started with what matters

The platform stack. From your PMS to the guest’s phone.

Three layers, sitting on top of the property system you already run. Nothing is replaced.

Platform layer

SuperHospitality Platform

Takes who is staying in which room from your PMS, adds what each guest has asked for and how every request is going, and hands that to everything above it. Hosted securely in India.

    It fits your hotel. Not the other way round.

    Nothing gets ripped out and replaced. We connect to what you already have.

    Connected

    The property system you already run

    We sit on top of the system you already run. Bookings, room status and who is staying where flow in on their own, so the concierge always knows which guest is in which room.

    On request

    Running something else?

    The connector is already built to take a new system. Tell us what you use and we will wire it up - it is a request, not a rebuild, and it does not hold up your rollout.

    Safe by design

    We never change anything in it

    We only ever read. Your property system stays in charge and stays the single source of truth, and nothing we do can touch a folio or a rate. Your team cannot break it through us either.

    Connected

    Your own WhatsApp number

    Guests message the hotel, not some third-party bot account. It is your verified business number, so the name they see is yours.

    Connected

    Calls over your existing Wi-Fi

    Guests call from their browser and your team answer on the phone in their pocket. No new handsets, no cabling, no phone system to replace.

    Your pace

    Start with a floor, not the hotel

    Switch it on room by room. Run twenty of two hundred, watch the requests come in, then widen it when you are happy. Day one does not have to be everything.

    Built to be trusted. And happy to show you why.

    No badges we have not earned. Just what we actually do with your guests’ information.

    Your hotel’s data stays your hotel’s

    The concierge is handed one guest and one stay at a time. It has no way to look at another room, another booking, or another hotel - there is nothing for it to ask for.

    Guests and staff sign in separately

    A guest link can never reach your team’s dashboard, and a staff login is not something a guest can stumble into. They are different doors with different keys.

    We never change your property system

    We read from it and never write to it. Nothing we do can alter a folio, a rate or a room status, so your system of record stays exactly that.

    Hosted in India

    Your guest data sits on servers in India.

    Encrypted, and kept out of our logs

    Guest details are encrypted in storage and stripped out of our internal records. Our own engineers are not reading your guests’ phone numbers.

    We don’t hoard it

    Conversations and usage records have a shelf life and are cleared out. AI use is covered by a fair usage policy, so a surprise bill is not a thing that can happen to you.

    Everything is on the record

    Who was asked, who picked it up, who was told when it ran late, and what the guest was sent. If you need to reconstruct a bad night, you can.

    If one part pauses, the hotel keeps running

    If a piece is unavailable, the rest keeps running without it rather than taking everything down. Your front desk never ends up staring at an error page.

    What it is worth to your hotel.

    The technology choices behind the platform, and what each one spares you.

    Bookings and rooms come from the property system you already use. Nothing in it is ever changed.

    Switch it on for a few rooms first, then add rooms, teams and features when you are ready.

    Guests, staff and the AI each have their own separate access, and data is kept in India.

    If one AI provider slows down, the concierge moves to another on its own. One part pausing never stops the hotel.

    The concierge answers from your own hotel information and is told never to make an entry up.

    Integration

    No rip-and-replace, and no new system to learn

    What you leave behind
    • A property-system migration project
    • Retraining the team on new software
    What you gain
    • Guest and room details read from what you already use
    • A connector ready for systems we do not support yet
    Rollout

    A pilot on your terms, not an all-or-nothing launch

    What you leave behind
    • A big-bang launch across the whole hotel
    • Committing before you have seen it work
    What you gain
    • Proof on a handful of rooms first
    • Teams and features added as you go
    Privacy

    Each person sees only what they need

    What you leave behind
    • Guest details scattered across chats and paper
    • Worrying about who can see what
    What you gain
    • Separate access for guests, staff and the AI
    • Guest data hosted in India
    Reliability

    Built so a hiccup stays a hiccup

    What you leave behind
    • Everything depending on one supplier
    • A single fault taking the front desk down
    What you gain
    • Automatic switching between AI providers
    • Each part able to pause without stopping the rest
    Accuracy

    Your policies, in your words, every time

    What you leave behind
    • An AI guessing your check-out time
    • Guests given answers you never wrote
    What you gain
    • Answers drawn from your approved hotel information
    • One place to update when something changes
    Partner properties

    Customer voices. What changed on the floor.

    Live deployments, described by the people running them.

    See it working on your own floor.

    We will show you the concierge answering a real request, what your team sees on the floor, and how it connects to the system you already run - then switch it on for a handful of rooms before you commit to the whole hotel.

    See the full story →